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Topic starter
25/07/2025 3:19 pm
Whether you're a team or a solo reseller, following structured support rules helps:
Set Working Hours:Let customers know when to expect replies. Use auto-responders.
Use Canned Responses:Tools like Telegram bots, WhatsApp Business, or Tawk.to support them.
Maintain FAQ Database:Use Notion or Google Docs. Send links instead of re-explaining everything.
Automate FAQs via Telegram/Discord Bots:Answer basic questions automatically 24/7.
Log User Data Securely:Use encrypted sheets or a database for login history and issue tracking.
Bonus: Create a branded support page with common fixes and how-tos.