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Topic starter
25/07/2025 3:18 pm
The most common user issues in IPTV usually fall under five areas. Here’s how to reply like a pro:
1. "My stream is buffering/freezing!"
Ask for ISP name, device type, and player
Suggest changing DNS or trying VPN
Offer alternative server URL (if available)
2. "My line is expired but I just paid!"
Check payment confirmation
Look into webhook/API logs (if automated)
Apologize and re-activate ASAP
3. "Can I use this on 2 devices?"
Explain connection limits
Upsell multi-connection packages
4. "App isn’t working!"
Ask what app/version
Suggest clearing cache or reloading playlist
Recommend a tested app like Tivimate or IPTV Smarters
Pro Tip: Prepare canned replies for each case and personalize slightly. Saves hours per day.