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25/07/2025 3:17 pm
For resellers, customer satisfaction is key. A professional ticketing system makes all the difference. Here are the most effective ones for IPTV:
1. Freshdesk (Free Tier Available)
Clean interface, email-to-ticket system
Canned responses, SLAs, mobile app support
Works well for 1-person operations too
2. FreeScout (Open Source, Self-Hosted)
Looks and works like HelpScout
Easy to customize with modules
Privacy-focused
3. Telegram + Notion Integration (DIY Stack)
Users send issues via Telegram
Forms log data into Notion or Google Sheets
Good for lightweight support
4. Tawk.to (Live Chat + Ticketing)
Website widget and full ticket archive
Free and reliable for chat-first support
Tip: If your volume is low, Telegram bots with saved replies + Google Forms can act as a semi-ticketing solution.